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Telecommunications

Protech consultants deploy critically needed third-party CRM application for client

Client Overview: Major wireless communications services provider

This company is one of the largest wireless companies in the United States, with millions subscribers who use their large digital voice and data network. The company is dedicated to providing customers with the finest wireless technology available.

Protech Solution:
Deploying CRM application to sites nationwide

The client contracted with another Internet technology consultant provider to deploy customer relationship management software to more than 20 call center sites nationally.

The client called on Protech to complete the installation when they decided to replace the consultants supplied by their original provider. Our consultants are responsible for Tier 3 escalation support and for successfully deploying multiple versions of the CRM application.

Other projects Protech consultants assisted this client with include:
  • Protech provided several project developers are responsible for working with an application development team to deliver the code as defined in the detailed functional specifications for billing conversions. This project migrates the legacy data from a newly acquired company into the clientís existing system.
  • Protech provided several quality assurance analysts who had specific experience with UNIX, SQL, Quality Control/Testing Methodology and Cellular billing applications. Tasks for our analysts included executing command-level UNIX and shell scripts with troubleshooting, providing manual testing for specific retail and billing applications and set up unique environments.



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